flowgpt Platform Privacy Notice

This page describes what we collect when you use flowgpt and how we keep that data protected. We operate our platform across web browsers, Android apps, and mobile web, and we handle your information according to the principles set out here. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

When you open an account on flowgpt, you share personal details with us—your email, identity documents, payment information, and betting history. We collect this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with local regulations. We take the security of your account seriously, and we outline below exactly what we do with your information and who may access it.

What We Collect on flowgpt

We collect your email address, full name, date of birth, and identity document number when you register. We also collect your phone number, residential address, and payment method details—such as your DANA, e-wallet, mobile banking, or bank account information—when you make a deposit. Our platform records your betting activity, game history, and account balance in real time. We store your IP address and device information to detect unusual login patterns and protect against unauthorized access.

We collect cookies and similar tracking technologies when you browse flowgpt. These help us remember your preferences, keep you logged in, and understand how you navigate our slot games, live-dealer tables, and sportsbook sections. We do not sell your data to third parties for marketing purposes. Our servers may sit outside your jurisdiction, and your data may be transferred across borders to support our operations.

How We Use Your Data

We use your personal information to verify your identity through KYC (Know Your Customer) checks, process your deposits and withdrawals, and settle your account balance. We analyze your betting patterns to detect fraud and money-laundering activity. We may contact you via email or SMS to confirm account changes, notify you of security alerts, or inform you of platform updates. We retain your data for as long as your account remains active, and for a period after closure to comply with anti-money-laundering regulations.

Our platform uses your data to improve our service—we analyze which games you play most, which payment methods you prefer, and which sports events (Liga 1, Piala AFF, Champions League) attract the most interest. This helps us optimize our slot offerings (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and expand our live-dealer and sportsbook coverage. We do not use your data to make automated decisions that affect your account eligibility or withdrawal limits.

Third-Party Processors and Sharing

We share your data with payment processors to handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers. We share identity information with KYC verification providers to confirm your age and residential status. We may disclose your data to law enforcement or regulatory authorities if required by local law. We do not share your betting history or account balance with advertisers or data brokers.

Our customer-support team may access your account details to resolve disputes or investigate withdrawal delays. Our fraud-detection system automatically flags suspicious activity and may temporarily restrict your account pending review. We work with third-party hosting providers to store and back up your data; these providers are bound by confidentiality agreements and may not use your information for their own purposes.

Your Rights and Contact

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. You can update your email, phone number, and payment method directly in your flowgpt account settings. If you believe your data has been misused, you may lodge a complaint with your local data-protection authority.

We review this privacy notice periodically and may update it to reflect changes in our platform or local regulations. We will notify you of material changes via email. If you have questions about how we handle your data, contact our support team through the in-app help center or email us directly. Our team aims to respond to data-access requests within standard processing windows. We do not guarantee instant responses during peak periods or around major events such as Idul Fitri or Idul Adha.

flowgpt operates under the principle that you control your own account and understand the terms governing your deposits, withdrawals, and data handling. We remain committed to protecting your privacy while delivering a secure platform for slot games, live casino, sportsbook, and esports markets across supported jurisdictions.